BSC Designer Version History

Below is the version history for the BSC Designer. March 2024 updates: Readiness for AI – a new strategy template added to BSC Designer Business Continuity Management Template added New diagram ‘Key Metric’ added to show key indicators (refer to the screenshot for ‘First Call Resolution Rate’ and ‘Self-Service Completion Rate’): Guide that explains how … Read more

Case Study: Mexican Finance Company Implements Balanced Scorecard

This article focuses on case study of a Mexican company GB PLUS, S.A. DE C.V.  The company operates in the Payroll discount financing industry. They sell cash loans, electronics and business start-ups to syndicated personnel that work for the federal and states governments in México, and get paid via a discount on their payroll. Start of … Read more

4 Examples of Personal Balanced Scorecards

The Balanced Scorecard is a popular strategy execution framework. In this article, we’ll explore the possibilities of applying this business tool on a personal level.    Why get started with a personal Balanced Scorecard: Case 1. Learning the BSC concept Case 2. Mapping personal goals Case 3. Preparing for scaling business Case 4. Personal employee … Read more

Example of Nonprofit Balanced Scorecard with 14 KPIs

Review an example of the non-profit scorecard: learn how nonprofit organizations can use the Balanced Scorecard framework, find out what objectives and indicators should be mapped in the financial perspective. Recently I was approached by an executive director of a nonprofit who asked me about the possibility of the Balanced Scorecard implementation in their organization. His biggest … Read more

Balanced Scorecard Helps Boost Employee Retention and Satisfaction

Futura, a custom aluminum extrusion company, realized that their employees were their greatest asset in a competitive marketplace, and the foundation of their success in customer service, operations and profitability.  They used the Balanced Scorecard approach to make employee retention and support a priority, implementing a suite of human resource tools and effecting a significant … Read more

Balanced Scorecard for Verizon Communications

Verizon Communications Gets Human Resources On Track with a Balanced Scorecard Approach. Emerging from a recent merger and industry deregulation, and entering a time of increased competition, Verizon Communications needed to prepare for aggressive customer acquisition if it was to survive the telecomm wars. The company decided to take a hard look at human resources, … Read more

Balanced Scorecard Helps Insurance Company to Manage New Operational Complexities

Balanced Scorecard helps UNUM Insurance to Manage New Operational Complexities and Diverse Stakeholder Groups UNUM is a Fortune 500 company and a market leader in disability, group life, long term care and voluntary benefits.  In 1998, when the company first implemented a Balanced Scorecard approach, it had 7,200 employees; today it has more than 10,000 … Read more