Monthly Archives: January 2010

Balanced Scorecard for Verizon Communications

Verizon Communications Gets Human Resources On Track with a Balanced Scorecard Approach. Emerging from a recent merger and industry deregulation, and entering a time of increased competition, Verizon Communications needed to prepare for aggressive customer acquisition if it was to survive the telecomm wars. The company decided to take a

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Posted in By Industry
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Need to have a system for predictive metric reporting that get organizations out of the firefighting mode – interview with Forrest W. Breyfogle III

10 questions to Balanced Scorecard Expert Forrest W. Breyfogle III, Smarter Solutions, Inc. 1.    Please, summarize in few words what is your expertise and background with Balanced Scorecard. I have worked with many companies that have used the Balanced Scorecard. 2.    It is known that Balanced Scorecard is used by

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Posted in Interviews
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Evaluation of approaches to devising Key Performance Indicators (KPI)

Title: Evaluation of approaches to devising Key Performance Indicators (KPI) Page number: 44 Summary: This paper reviews the background literature on the use (and abuse) of key performance indicators. You will find practical advice on: constructing, integrating, reporting of Key Performance Indicators (KPIs). The report includes 70 KPIs with judgement and

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Posted in BSC Toolkit
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Goal of Saving More Lives with a Balanced Scorecard

The National Marrow Donor Program set an ambitious goal of facilitating 10,000 transplants per year by 2015. They needed a strategic plan that would allow them to evaluate organizational performance based on overarching goals rather than approaching projects and initiatives discretely. The Balanced Scorecard approach helped them develop a broader

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Posted in BSC in Health Care
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Many Balanced Scorecard implementations fail to deliver the value – interview with Gavin Lawrie

10 questions to Balanced Scorecard Expert Gavin Lawrie, Managing Director at 2GC Active Management. 1.    Please, summarize in few words what is your expertise and background with Balanced Scorecard. My first exposure to Balanced Scorecard was in 1995, when I joined Renaissance Solutions, a  specialist consultancy in Boston USA that

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Posted in Interviews
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BSC Designer for financial organizations

Balanced Scorecard is a concept used by more than 50% of Fortune companies, about 10% of our customers are from Finance industry. Companies from banks and insurance companies to financial advisers and accounting small businesses use BSC Designer and KPI products to measure and improve business performance. Case studies: BSC

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Posted in Official
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Balanced Scorecard for Health Care organization

According to our statistics about 10% of our customers are from Health Care industry. BSC Designer software is a powerful tool that helps measure and improve performance of health care organizations. More than 50% of Fortune companies use Balanced Scorecard concept. Our BSC Designer provides top-managers and CEOs with easy

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Posted in Official
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Measuring Management Talent/Development

When trying to define the qualities of the excellent manager, a term entrepreneurial comes to mind. Someone who can see trends, is aware of market dynamics, as well as dynamics within the organization. As a true entrepreneur, not only been keenly aware of the realities, but being able to envision

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Posted in Balanced Scorecard Theory
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Case study: Strategy Improvement And Strategic Control in Finance

BSC Designer helped CAJA RURAL DE SALAMANCA to improve the strategic and control efficiency

Posted in BSC Designer Cases
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The balanced scorecard should be cascaded to all departments/business units and teams – interview with Sandy Richardson

10 questions to Balanced Scorecard Expert Sandy Richardson, BSc, MEd;  President and Managing Consultant at Strategy Focused Business Solutions Inc.; www.sfo-consulting.com. Sandy Richardson is also running interesting business blog. Could you please, summarize in few words what is your expertise and background with Balanced Scorecard? I have seen both sides

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Posted in Interviews
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