Verizon Communications Gets Human Resources On Track with a Balanced Scorecard Approach. Emerging from a recent merger and industry deregulation, and entering a time of increased competition, Verizon Communications needed to prepare for aggressive customer acquisition if it was to survive the telecomm wars. The company decided to take a
Title: Evaluation of approaches to devising Key Performance Indicators (KPI) Page number: 44 Summary: This paper reviews the background literature on the use (and abuse) of key performance indicators. You will find practical advice on: constructing, integrating, reporting of Key Performance Indicators (KPIs). The report includes 70 KPIs with judgement and
The National Marrow Donor Program set an ambitious goal of facilitating 10,000 transplants per year by 2015. They needed a strategic plan that would allow them to evaluate organizational performance based on overarching goals rather than approaching projects and initiatives discretely. The Balanced Scorecard approach helped them develop a broader
10 questions to Balanced Scorecard Expert Gavin Lawrie, Managing Director at 2GC Active Management. 1. Please, summarize in few words what is your expertise and background with Balanced Scorecard. My first exposure to Balanced Scorecard was in 1995, when I joined Renaissance Solutions, a specialist consultancy in Boston USA that
10 questions to Balanced Scorecard Expert Sandy Richardson, BSc, MEd; President and Managing Consultant at Strategy Focused Business Solutions Inc.; www.sfo-consulting.com. Sandy Richardson is also running interesting business blog. Could you please, summarize in few words what is your expertise and background with Balanced Scorecard? I have seen both sides
Balanced Scorecard helps UNUM Insurance to Manage New Operational Complexities and Diverse Stakeholder Groups UNUM is a Fortune 500 company and a market leader in disability, group life, long term care and voluntary benefits. In 1998, when the company first implemented a Balanced Scorecard approach, it had 7,200 employees; today
Title: Balanced Scorecard and Benchmarking Summary: The Balanced Scorecard and Benchmarking document reviews ideas behind benchmarking, the possibility of using Balanced Scorecard for benchmarking, real-life samples of using Balanced Scorecard approach for benchmarking. This presentation is a part of Balanced Scorecard Toolkit. Buy full version as a part of
Title: How to calculate performance indicators step-by-step. This document is a part of BSC Toolkit. Pages number: 3 Summary: Balanced Scorecard is a well-known concept and it’s easy to find helpful articles about what this concept is. Balanced Scorecard projections and perspectives are also talked about much. Business professionals lack
Title: Testing Balanced Scorecard Results Summary: This part of the Balanced Scorecard Toolkit is a guide on how to measure and evaluate results of Balanced Scorecard design and implementation. Buy full version as a part of Balanced Scorecard Toolkit Slides number: 28. Formats: PPT (MS PowerPoint), Adobe PDF Testing the
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Online training: Build BSC step by step
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