Monthly Archives: January 2010

Balanced Scorecard for Verizon Communications

HR Scorecard Verizon

Verizon Communications Gets Human Resources On Track with a Balanced Scorecard Approach. Emerging from a recent merger and industry deregulation, and entering a time of increased competition, Verizon Communications needed to prepare for aggressive customer acquisition if it was to survive the telecomm wars. The company decided to take a

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Need to Have a System for Predictive Metric Reporting That Get Organizations out of the Firefighting Mode – Interview with Forrest W. Breyfogle III

Forrest Breyfogle, CEO and President of Smarter Solutions, Inc.

10 questions to Balanced Scorecard Expert Forrest W. Breyfogle III, Smarter Solutions, Inc. 1.    Please, summarize in few words what is your expertise and background with Balanced Scorecard. I have worked with many companies that have used the Balanced Scorecard. 2.    It is known that Balanced Scorecard is used by

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Evaluation of Approaches to Devising Key Performance Indicators (KPIs)

Evaluation of approaches to devising Key Performance Indicators (KPI)

Title: Evaluation of approaches to devising Key Performance Indicators (KPI) Page number: 44 Summary: This paper reviews the background literature on the use (and abuse) of key performance indicators. You will find practical advice on: constructing, integrating, reporting of Key Performance Indicators (KPIs). The report includes 70 KPIs with judgement and

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Posted in BSC Toolkit
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Goal of Saving More Lives with a Balanced Scorecard

The National Marrow Donor Program

The National Marrow Donor Program set an ambitious goal of facilitating 10,000 transplants per year by 2015. They needed a strategic plan that would allow them to evaluate organizational performance based on overarching goals rather than approaching projects and initiatives discretely. The Balanced Scorecard approach helped them develop a broader

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Posted in BSC in Health Care
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Many Balanced Scorecard Implementations Fail to Deliver the Value – Interview with Gavin Lawrie

Managing Director, 2GC Active Management - specialists in strategy implementation and performance management.

10 questions to Balanced Scorecard Expert Gavin Lawrie, Managing Director at 2GC Active Management. 1.    Please, summarize in few words what is your expertise and background with Balanced Scorecard. My first exposure to Balanced Scorecard was in 1995, when I joined Renaissance Solutions, a  specialist consultancy in Boston USA that

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Case study: Strategy Improvement and Strategic Control in Finance

Balanced Scorecard Challenges. Case study “Strategy Improvement And Strategic Control in Finance”

BSC Designer helped CAJA RURAL DE SALAMANCA to improve the strategic and control efficiency

Posted in BSC Designer Cases
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The Balanced Scorecard Should be Cascaded to All Departments/Business Units and Teams – Interview with Sandy Richardson

Sandy Richardson, BSc, MEd;  President and Managing Consultant at Strategy Focused Business Solutions Inc.

10 questions to Balanced Scorecard Expert Sandy Richardson, BSc, MEd;  President and Managing Consultant at Strategy Focused Business Solutions Inc.; www.sfo-consulting.com. Sandy Richardson is also running interesting business blog. Could you please, summarize in few words what is your expertise and background with Balanced Scorecard? I have seen both sides

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Balanced Scorecard Helps Insurance Company to Manage New Operational Complexities

UNUM Insurance

Balanced Scorecard helps UNUM Insurance to Manage New Operational Complexities and Diverse Stakeholder Groups UNUM is a Fortune 500 company and a market leader in disability, group life, long term care and voluntary benefits.  In 1998, when the company first implemented a Balanced Scorecard approach, it had 7,200 employees; today

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Balanced Scorecard and Benchmarking

Balanced Scorecard and Benchmarking

  Title: Balanced Scorecard and Benchmarking Summary: The Balanced Scorecard and Benchmarking document reviews ideas behind benchmarking, the possibility of using Balanced Scorecard for benchmarking, real-life samples of using Balanced Scorecard approach for benchmarking. This presentation is a part of Balanced Scorecard Toolkit. Buy full version as a part of 

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Instructions on how to Calculate Performance Indicators

Calculate Balanced Scorecard Performance

Title: How to calculate performance indicators step-by-step. This document is a part of BSC Toolkit. Pages number: 3 Summary: Balanced Scorecard is a well-known concept and it’s easy to find helpful articles about what this concept is. Balanced Scorecard projections and perspectives are also talked about much. Business professionals lack

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Online Training: Build BSC Step by Step

Balanced Scorecard Training Online Strategy map, KPIs, cascading - it might be hard to put it all together. In the online training "Building BSC Step by Step" we explain all the nuances in simple words and help companies to build a prototype of their balanced scorecards.

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