Blog Archives

Are You Using The Wrong KPIs for Your HR Shared Services?

Culture shift with KPIs for HR Shared Services (SSC)

Most of you will be familiar with the HR Shared Service Center model, (HR SSC), which operates alongside specialist HR Centers of Excellence and Strategic HR Business Partners. The idea is that the HR SSC acts like a first/second line customer service center for staff, freeing up time for HR

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Posted in HR
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5 Steps for Effortless Balanced Scorecard Implementation

5 Steps for Effortless Balanced Scorecard Implementation

Who else wants an easy to follow Balanced Scorecard implementation guide? Here is a simple 5 step formula that will help to create and implement a business scorecard that will actually work and that you can be proud of. This formula was tested by our clients, and we have had

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Posted in BSC Implementation
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Balanced Scorecard Cascading: Make Your Strategy Resonate with Company

Balanced Scorecard Cascading

Good strategy implies the coherence between objectives and the way people interpret them on each level of the organization. In the business scorecards this coherence is achieved via the cascading process. In this article I’d like to use some examples of cascading to summarize the best practices and typical pitfalls. What is Cascading?

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Posted in Alignment and Cascading
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Info Graphic: From Strategy Definition to Execution

5 steps to prepare business strategy for an execution

This info-graphic is based on the article “5 must-follow steps to prepare business strategy for an execution.” Continue reading an original article.

Posted in Strategy Map

5 must-follow steps to prepare business strategy for an execution

5 steps to prepare business  strategy for an execution

We often hear business professionals talking about vision, mission, strategy maps, SWOT analysis, risk management, or using strategy execution frameworks like Balanced Scorecard. There are many business tools that help to understand company’s challenges better, formulate its strategy, and achieve desired outcomes. To use these tools efficiently and effectively, it’s

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Posted in Strategy Map

Control these 8 important HR KPIs during the M&A process

HR KPIs during M&A

If the HR professional takes a look outside the HR bunker for a moment, it will see an increasingly volatile and uncertain global business climate. This has arisen as a result of several forces acting on the global economy, including: technological revolution, globalization, state protectionism, currency destabilization and global conflicts,

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Posted in HR

Balanced Scorecard for Hotel Top Management

Generic Strategy Map for a Hotel

We have recently had a discussion about showcasing the Balanced Scorecard approach to the hoteliers, specifically the way the strategy can be described and executed using it. The best way to explain something is to come up with an example! In this case we had an example of generic strategy

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Posted in Hospitality

Importance of Tracking Social Media KPIs

Importance of Tracking Social Media KPIs

Social media provides the primary platform for shared information today. Facebook in fact, accounts for approximately 91 percent of all shared information on the internet. The only problem with that, is that social currency is hard to determine and placing a return on investment on things like ‘shares’ and ‘likes’

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Posted in KPIs

Strategy Maps: A Guide for Getting Started

Business treasure map

Today, strategy map has an image similar to a business treasure map, a kind of a business road map that is supposed to lead any organization to imminent success. Managers like to have page-size diagrams in PowerPoint that are proudly called strategy maps. As one can imagine, those strategy maps have nothing to do

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Posted in Introduction to BSC

What Role Can Reward Specialists Play In Boosting Employee Engagement?

Intrinsic rewards overlooked

Employee engagement levels all over the world are at an all time low. According to this study by Gallup, titled, State of the Global Workplace [1], which looked at 142 countries and 180 million employees, only 13% of employees are engaged. Or, if looked at another way, this means that

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Posted in HR

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