Blog Archives

What Role Can Reward Specialists Play In Boosting Employee Engagement?

Employee engagement levels all over the world are at an all time low. According to this study by Gallup, titled, State of the Global Workplace [1], which looked at 142 countries and 180 million employees, only 13% of employees are engaged. Or, if looked at another way, this means that

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Posted in HR

KPIs for a Dental Practice

Find below the list of the ready-to-use KPIs for a dental practice. It makes sense using these KPIs as a part of your Dental Practice Business Scorecard. Learn more about building this scorecard. New patient conversion rate Use this KPI to find out how efficient your marketing system is. You will

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Posted in Dental Practice

Key Risk Indicators, Scorecard, and Template

Properly designed risk framework supports risk discussion in your company. It combines indicators that allow estimating risk probability, risk impact, and risk control actions. KRIs are not that different from KPI; Risk Management frameworks are not that different from the Balanced Scorecard. Let’s start the discussion about Key Risk Indicators

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Posted in KRI

Strategy-related problems and Balanced Scorecard

Frustration: Balanced Scorecard input into evolving strategy of the firm. BSC works best when put in the context of the organization’s medium to long term strategies. The system should make a stronger input into evolving the firm’s strategy which the BSC should support. Solution: Actually the most important question here

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Posted in Frustrations

Frustrations with buy-in of KPIs and BSC and how to solve them

Frustration: „The responsible person doesn’t want to be evaluated by the assigned measures“ Solution: The best idea to do in this situation is to analyze the reason why this happens. Measure is not adequate. Measure was assigned by manager from higher level without collaboration with line-level employee. As the result

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Posted in Frustrations

Problems with KPIs and how to solve them

Frustration: „Come up with the effective measures for each strategies“ Solution: There are some simple rules and algorithms that make this process easier. We discuss this in „How to design winning KPIs“ eTraining. One of the best ideas that you can start using right now is not actually focusing on

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Posted in Frustrations

Typical pitfalls along the Balanced Scorecard implementation and how to avoid them

There are a number of typical problems that a company’s strategist faces when implementing the Balanced Scorecard framework. Those pitfalls were widely discussed on LinkedIn and it seems that everyone agrees on why those are problems and how to avoid them. But when it comes to identifying and fixing those issues in

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Posted in BSC Challenges

Is Your HR Strategy Aligned To Your Business Needs?

The HR profession has been in transformation for many years now. It was back in the 1990s that leading HR thinker, Dave Ulrich [1] put forward the idea that in order to become a respected business partner, HR needed to change. It needed to move away from being a reactive profession,

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Posted in HR

Call Center: Building 3 Most Important Attainable KPIs

Good communication is crucial for building trust among a consumer base. And in today’s economic environment, it’s a Call Center that acts as the lifeblood of a business that requires forward-facing contact with a public audience. They can make a company stand out, attracting and retaining customers because of positive

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Posted in KPIs
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How HR Can Boost Their Credibility By Using KPIs

The HR profession is being forced into some serious soul searching.  It’s predicted that most low and many mid-ranking HR roles are at risk of becoming obsolete, due to software automation alternatives.  As if this wasn’t enough to contend with, we also know that mid to higher ranking HR executives

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Posted in HR
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