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Balanced Scorecard (BSC) in the Middle East

Our software product BSC Designer and info product BSC Toolkit are well known in the Middle East market. Below are some references to short case studies.

There are more Middle East companies among our customers who use BSC products to improve their business performance:

  • Al Kout Industrial Projects Company – Al Kout Industrial Projects (AIP) is building a diverse portfolio of industrial businesses in Kuwait. The first of these was Chlor Alkali, following the purchase of the former PIC Salt & Chlorine plant in July 2000. Since acquiring the plant we have doubled the production capacity and completely modernized all plant critical systems
  • State Audit Bureau – The Constitution of the State of Kuwait, which was issued on November 11, 1962, clearly provided for the establishment of a commission for financial control in which its independence shall be safe-guarded by the law. Believing that public funds, that form the State’s nerve and its corner-stone for prosperity, should be safe-guarded to insure full collection of revenues, avoid any loss, or negligence and expend these revenues for the welfare of the society without extravagance or unreasonable economizing.
  • HCT / CERT – The CERT Group of Companies began as the commercial arm of the Higher Colleges of Technology in the United Arab Emirates, and has grown to be the largest private education provider in the Middle East. CERT is also the largest MENA (Middle East North Africa) investor in the discovery and commercialization of technology, investing USD 35 million in 2006.
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Case Studies

Your product gives us the possibility to determine the impact of intervention factors on the financial results

Your product gives us the possibility to determine the impact of intervention factors on the financial results.

Roger Jean, Principal consultant, WATCH-Consultancy, Netherlands

Your product, the BSC is very easy to use and create possibilities to determine the reciprocal influence of several factors on the total result of an organization.

Your product is for us as consultants is a very important tool to give insights in complex business situations. We can measure the impact of our interventions on the end results.

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Case Studies

Follow up objectives, initiatives and demonstrate in a map how they can be linked to actual strategy

To follow up objectives, initiatives and demonstrate in a map how they can be linked to actual strategy.

Wilfredo Taveras, Budget Manager, Ferreteria Ochoa, Dominican Republic

It’s really very good, since it allows to perform a variety of objectives. It facilitates the metrics with flexibility, help me see in plain terms what exactly is going on in every aspect of those four basics perspectives of the company and once they’ve all been aligned you will find in what point of performance exactly you are in!

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Case Studies

Great and easy to use software

We are using it as a tool in our management group, to drill down our objectives and supporting our business intelligence system and internal contracts

Torben Lindbak-Larsen, Head of department, Municipality of Aabenraa, Aabenraa, Denmark

I find your tool easy to use and also find it to be a good support for people who are not familiar with balanced scorecards. It makes it easier to discuss and find the right objectives and metrics, as it supports the team discussions and interpretations of the tasks ahead of us. Great and easy to use software.

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Case Studies

Easy to use tool that makes creating and managing KPIs and strategy maps simple

Using the tool to create and manage a balanced scorecard for my department and linking the goals to the company strategy.

Marius van Niekerk, ERP Manager, Itec Holdings, South Africa

BSC Designer is an easy to use tool that makes creating and managing KPIs and strategy maps simple and quick.
Having used the PRO version on trail and the free version I am confident in recommending your product to any company that uses or wants to use a balanced scorecard approach.
It is a most useful product!

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Case Studies

We use BSC Designer to assist our customers in implementing the BSC concepts and achieving improvement

Successful implementation of Strategic Goals in companies we consult for and cascading the objectives down the management ladder.

Michael Raphael, General Manager/Owner, Management Integrated Consultants, Beirut – Lebanon

Strategic Management implementation has been our line of business across the different layers of management from top management down to key operations. It has been a problem in many instances to cascade successfully the objectives in a timely and effective fashion in family owned businesses in our area of consulting operations. Our expectation from the BSC program as offered are high and we hope to assist our customers in implementing the BSC concepts and achieving improvement in an easy and systematic fashion. So far so good.

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Case Studies

The link to the four perspectives is the most valuable insigh

Restructuring approach to local response mechanism in crisis prone areas in order to reduce risk and aid affected people

Banat Temesvar, Advisor, UN, worldwide

I have started to map out the framework of a strategy map. My role at the present is to propose options for a shift in strategy to position the organization to be more effective in responding to immediate crises and to aid public sector providers in sustaining service in stressful times. The link to the four perspectives is the most valuable insight, enabling me to present strategy options that are meaningful to all interest groups in the organization.

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Case Studies

Teaching BSC concepts with your products has been very easy

Internally for ISO 9001 2008 improvement control and quality. Also, training in BSC applications at the San Pedro Sula University Management School.

Margaret Abbott, Director, Abbott Consulting & Training (ACT), San Pedro Sula, Honduras

I have found your product to be best in the market for various reasons: 1) Pricing and Availability
2) Friendly approach and support
3) Language possibilities

Teaching BSC concepts with your products has been very easy since you have been able to present a product that can be used at various levels of complexity.

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Case Studies

I appreciated the different ways to manage and display ongoing activities

Industry specialist: Berset, Project manager, goldenTech, Switzerland

We will try to solve as efficiently as possible the development of a very specific software.

Opinion about BSC Designer Light

After having identified the major indicators associated with our activity, a risk analysis was conducted for each aspect very carefully. Then we have selected the more critical and relevant ones in order to fill our foreseen BSC.

At this stage, I decided to try BSC Designer light software. I found it quite easy to use, first to enter the data selected before. Then I appreciated the different ways to manage and display ongoing activities. Certainly, will I continue to use BSC Designer Light.

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Case Studies

A dynamic view of KPI according to Kaplan and Norton BSC

Company: Capgemini Sogeti, Paris, France

Purpose of use: To have a dynamic & synthesis view of KPI according to Kaplan and Norton BSC

Feedback on BSC Designer Light

This product is easy to use, it has a good presentation for a quick understanding, it’s accessible in different language (french), the wizard is nice to help starting to use BSC Designer, videos to gain in knowledge & understanding of KPI & BSC, a fine tuning using base line, objective & wait of each KPI.

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Case Studies

Balanced Scorecard Master Group Balanced Scorecard Master Group