Blog Archives

Not all KPIs are equally important – KPI weight in BSC Designer

Not all indicators on your scorecard are equally important for the total performance score. A good example is a pair of “Time to answer” and “First contact resolution rate” KPIs. Is it more important to answer a support query fast or to answer it with some meaningful information that will

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Posted in Features

Alignment of business objectives, KPIs and action plan in BSC Designer

Business people like talking about “alignment.” It is important to align business actions and KPIs with strategic objectives. What is missing is a “how” part. In most cases behind a buzz word there is no actual tool, just a few Excel spreadsheets, where relevant KPIs are listed next to a

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Posted in Features

Use Initiatives to align an action plan with goals and KPIs

Whether you are using BSC Designer for the monitoring of the important business processes or for tracking progress towards your business goals, the most important part anyway is an action. Video manual for “Initiatives” in BSC Designer. One can have the best strategy in the world and have an excellent

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Posted in Features

Building a strategy map step-by-step

Here is how it might look if you create a strategy map with BSC Designer: It is not just a nice picture. It was build automatically according to business objectives and cause and effect links between them. Some business objectives are aligned with a KPI and action plan. Also, in the

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Posted in Features

Monitoring performance and tracking progress with BSC Designer

The daily routine of an executive consists of two major goals: Monitor the current state of the business. If something goes wrong an executive needs to find out the reason and plan a response. Execute a business strategy, e.g. execute an action plan that will help a company achieve its

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Posted in Features

BSC Designer Uses XML-based Document Format

All the editions of the BSC Designer use the same XML-based document format. It gives users a flexibility of the usage. One can upload and access the document in BSC Designer Online, or save it to a local hard disk. .BSC file is a document like MS Word document Think

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Posted in BSC Online, Features

Follow the Balanced Scorecard framework in BSC Designer

In the “Big picture of the BSC” [1] we have discussed a correct approach to building a Balanced Scorecard. It should be started with defining strategic goals, creating a strategy map, and only then should KPIs and initiatives be assigned. It is much easier to follow the approach suggested by BSC framework [2] when

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Posted in Features

How to access Balanced Scorecard project from both BSC Designer Online and Desktop editions

BSC Designer is software for the business professional who wants to design and manage a professional Balanced Scorecard or a KPIs project. BSC Designer uses an open data format (.BSC project file) that can be opened by Online, Desktop or Android editions. The most convenient way to work with your Balanced Scorecard project is to keep it

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Posted in Features

Linking Indicators to MS Excel with BSC Designer

At BSC Designer, we know that most of our users, also use MS Excel.  Excel is a powerful tool for managing all sorts of business records.  So naturally, our software is designed to integrate seamlessly with MS Excel. Now, you can easily link the value of a Key Performance Indicator

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Posted in Features

Balanced Scorecard Wizard in BSC Designer

The Balanced Scorecard is not just about Key Performance Indicators.  It’s about using those KPIs to link your strategic goals with real, measurable action. BSC Designer software includes a powerful tool, the Balanced Scorecard Wizard, which will help you to ask the right questions, choose the right indicators, and convert

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Posted in Features

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