We have a small company (less than 20 employees). Is BSC suitable and cost effective for us in this scenario?
Balanced Scorecard concept is even suitable for personal usage. The key approach here is to choose Balanced Scorecard solution that is suitable for your needs. It might be Excel spreadsheet or freeware version of BSC Designer software.
If you will start using freeware edition of BSC Designer you will be able to upgrade in future to the Standard or PRO editions as your company grow.