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Introduction - Functions Overview
AKS Support
AKS-Labs operates a 24-hour Customer
Service Center. It acts as a single point of entry for all
implementation and product-related queries. Our goal is to ensure
that your service requests are prioritized and resolved in an
efficient and timely manner. AKS welcomes you as a valued member of
our customer base.
The mission of of our Customer Support
Service
Our mission is to provide you with
first-class customer service through an experienced, dedicated team
that operates in an innovative and delivery-focused culture of
customer service. Since solving problems involves the exchange of
technical details, the best way to contact AKS Customer Service is
by using the web support form:
Before contacting AKS
Support
Before contacting AKS Support, it might
be useful to visit the product’s web site and browse it for
necessary information. Your questions might already be answered in
the
FAQ section.
When contacting AKS, please make sure
you include the following information in your support request:
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Version of the software used. To look
this up, launch BSC Designer and select the “About” command in the
Help menu. The product version information is located there;
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The OS and configuration of the
computer you are using. The OS is the operating system, such as
Windows XP or 2000;
-
Screenshot of the text or error
message.
Request response
When you contact AKS Support, we will
provide a solution to the problem and/or information about our
estimated progress towards fixing the problem. It usually takes
from 1 to 3 business days to suggest the definitive
solution.
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