Business professional: Ellen N. Sayed, Director, Weill Cornell Medical College in Qatar, Doha, Qatar
I am using Balanced Score Card in the implementation and tracking of a five-year strategic plan for an academic medical library. I have found this approach to be helpful in narrowing down the relevant metrics and to review the library’s role in the College overall mission. It has also been helpful in elevating the level of data collected within the department, which was mostly at the result indicator level.
Opinion about BSC Toolkit
I thought the audio files were fantastic. They were to the point and had a review element built into them. The examples used to illustrate BSC concepts were easy to understand and follow. I learnt a lot from them and have gone back to listen to them many times. Using them in conjunction with books on BSC I have also found to be a good strategy.